How to pack your laptop for shipping
Your Laptop although portable is still a fragile piece of electronic equipment, even when it stops working for you. It is very important to ensure that when you are sending your laptop for repair that you pack it carefully to ensure that no harm comes to it in transit from you to your repairer. With this in mind we have outlined some simple steps that will help ensure that your laptop reaches its destination in one piece. Although your courier will handle your machine with care accidents can happen. There are a few simple rules that will help ensure that your laptop arrives safely.
Instructions
You will need your carry case, some packing material (e.g. bubble wrap), a strong box and wide packing tape.
- If you don’t have a box DON’T SHIP IT ! We cannot emphasise this enough unless your carry case is a “Flight Case” (the kind bands use on tour). Wait until you have a box suitable to send your machine. Ask your courier if they can supply you with a box (there may be a charge for this service).
- Write a note – describe the issue. Include charger and information about data saving. Please write information about password. For example
a) No password
b) I do not know
c) Password is: amanda123
Take note, for yourself, of your machine’s make and serial number.
You would be amazed how many people do not know what make their machine is and when you call the repairer it’s not enough to say “it’s a black one !” (True Story). - If your machine still boots up – BACK IT UP ! Most repairers including manufacturers will not accept any responsibility for your data and, remember, when it’s gone, it’s gone !
- Remove the battery, CDs, Usb keys, SD cards & cables. Make sure that your CD rom drive and screen are securely closed. Removing your battery ensures that your machine is not on and will not power up for any reason in transit, which could cause it to overheat.
- Return your laptop to its carry case, wrap in bubble wrap and then place in the box. Wrap the ac adaptor & battery separately and place in the box as well, don’t forget to include your contact details. Make sure that it’s not too cramped but don’t let the machine rattle around either (if you don’t have bubble wrap, crumpled up newspaper is a great filler).
- Tape up the box and make sure that the machine or accessories are not loose.
- Tape the delivery address to the box. It’s no harm to put your address on it somewhere as well.
If you use the above guidelines your machine will be fine but we accept no responsibility for damage occurring in transit as a result of bad/insecure packaging.
We strongly suggest that you insure your laptop. We will not be held liable for any damage done to the laptop through shipping.
Once we receive your laptop we will contact you and let you know that it’s in house.
We will diagnose the laptop free of charge and then contact you with the repair estimate.
After you confirm the laptop for repair we will then proceed with the payment arrangements.
We accept credit/debit cards, PayPal, bank draft or postal order payments.
Once payment is received we will then proceed with the repair.
Finally, an invoice will be sent and the laptop will be shipped to the Return Shipping Address above.
*Please ensure that your machine is backed up as we cannot accept any responsibility for loss of data & or software (if you wish to have data retrieved please inform us and this will be chargeable by arrangement).
Every effort will be made to return your machine to you as quickly as possible but if you have any queries please contact the repair desk.
046 90 60 418